Last Updated: 23rd/September/2023
At Dyalect Media, we strive to provide you with high-quality products and excellent customer service. We understand that there may be situations where you need to return a product or request a refund. This Refund and Returns Policy outlines our procedures and guidelines for returns and refunds.
1. Return Eligibility
1.1. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Some products, such as personalized or custom-made items, perishable goods, and downloadable software, are exempt from being returned.
2. Timeframe for Returns
2.1. You must initiate a return within 7-Working Days days from the date of purchase.
2.2. If you receive a damaged or defective item, please contact us immediately for assistance.
3. Return Process
3.1. To initiate a return, please contact our customer service team at admin@dyalectmedia.com or +234 810 757 8327 to request a Return Authorization (RA) number.
3.2. Clearly mark the RA number on the outside of the package when returning the item.
3.3. Pack the item securely in its original packaging and include all accessories, manuals, and any other items that came with it.
3.4. Send the package to the address provided by our customer service team.
4. Refund Process
4.1. Once we receive your returned item and inspect it, we will notify you of the status of your refund.
4.2. If your return is approved, a refund will be processed to your original payment method within 7 Working business days.
4.3. Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of returning the item unless the return is due to a mistake on our part.
5. Exchanges
5.1. If you wish to exchange an item, please contact our customer service team to arrange for the exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us within 7 Working days of receiving the product. We will arrange for a replacement or refund.
7. Cancellations
7.1. If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but once an order has been processed and shipped, it cannot be canceled.
8. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer service team at admin@dyalectmedia.com or +234 810 757 8327.
By making a purchase with [Your Store Name], you acknowledge and agree to the terms and conditions outlined in this Refund and Returns Policy.
Dyalect Media Store
LAGOS –
7 Saheed Ola-Adelekan Close, Lekki
Lekki, Lagos State, 101202
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